Highrise-ready inquiries
Create a person, optional company, and inquiry note from the storefront form.
Bez Leda Studios
BigCommerce product
Contact CRM
Storefront contact → Highrise person and note.
Contact CRM stores storefront contact submissions and, when Settings allow, writes a Highrise person, a company when named, and an inquiry note. Sales and support can work the submission in Highrise without CSV exports.
Developed by Bez Leda Studios.
Benefits
Route by inquiry type
Choose which types go to Highrise and keep the rest in Submissions.
Fail safely
If the app fails, the original BigCommerce form still submits.
Capabilities
- Works with the native /contact-us/ form or a data-crm-contact storefront form
- Stores every submission in the app
- Writes a Highrise person, company when named, and an inquiry note
- Email and message required; name, phone, company, order number and RMA when present
- Inquiry types: general, order, rma, sales, vendor, other
- Settings choose which types go to Highrise; others stay in Submissions
- Original BigCommerce form still submits if the app fails
- Operator Submissions view, plus Settings and Script Manager for admins
Problem and approach
Problem
Storefront contact forms often leave sales and support without a clean contact record in the CRM. Teams end up copying messages by hand or exporting CSVs.
Approach
Contact CRM captures the storefront form, stores the submission in the app, and writes Highrise records for the inquiry types you enable. The original BigCommerce form still submits if the app fails.
Who it is for
- Sales and support teams working inquiry volume from the storefront
- Stores that need order, RMA, sales or vendor contact routes into Highrise
Questions
What happens if the app fails during a form submit?
The original BigCommerce form still submits, so the enquiry is not lost.
Can I choose which inquiry types go to Highrise?
Yes. Settings control which inquiry types write to Highrise; others stay in Submissions.
How do I get it?
Enquire about Contact CRM. We quote privately and arrange installation for your store.